Privacy Policy

Effective date: October 1, 2025

Privacy Policy — Connect Patagonia

Who we are

Controller: Connect Patagonia (legal and trading name)
Establishment: United States
Service address: Avenida Llao Llao 95, El Chaltén, CP 9301, Santa Cruz, Argentina
Website covered: https://connectpatagonia.com
Contact for privacy requests: Connectpatagonia.com@gmail.com

We serve customers in the United States, EU/UK, and Argentina. We do not target minors.

What we collect

We collect only what we need to provide our services and run our store.

  • Contact & account data: name, email, phone, country, billing/shipping addresses.
  • Order/booking data: products purchased, pricing, delivery details, order notes.
  • Payment data: handled by our payment processors (Stripe, PayPal, Venmo, Mercado
    Pago). We do not see or store full card numbers.
  • User content: messages you send us (e.g., WhatsApp), and any photos/files you provide
    for services.
  • Technical/usage data: basic device and interaction data needed to operate the site (e.g.,
    server logs).
  • Analytics/ads data: Google Analytics and (once activated) Reddit Ads pixel may collect
    pseudonymous identifiers and event data.

We currently do not place marketing cookies until our ads pixel is enabled (see “Cookies & similar tech”).

Why we use your data (purposes & legal bases)

  • Provide and fulfill services & orders (contracts with you).
  • Customer support & communications (legitimate interests / contracts).
  • Payments & fraud prevention (legitimate interests / legal obligations).
  • Analytics and site improvement (legitimate interests; consent where required).
  • Marketing/advertising once pixels are active (consent where required; right to opt out at any time).
  • Compliance with tax, accounting, and regulatory duties (legal obligations).

Who we share it with (processors/vendors)

We share data with service providers strictly to deliver our services. Key vendors include:

  • Payments: Stripe, PayPal (incl. Venmo), Mercado Pago.
  • E-commerce: WooCommerce (site cart/checkout).
  • Production/fulfillment (dropshipping): Printify, Printful, Gelato
  • Analytics/ads: Google Analytics; Reddit Ads pixel (when enabled).
  • Hosting/CDN/security: Hostinger (web hosting), any security/CDN tools we may use
  • Support/messaging: WhatsApp (if you contact us there).


These providers process data on our behalf under their own security and privacy terms. We never sell your personal information.

International transfers

Because we operate globally and use international processors, your data may be transferred outside your country (including to the United States and other jurisdictions). For EU/UK users, we rely on appropriate safeguards (e.g., the EU Commission’s Standard Contractual Clauses) where required.

Cookies & similar technologies

Right now, we run with minimal cookies necessary to operate the site. We plan to add Reddit Ads pixel (and may add other advertising/analytics tools). When we enable these, you will see a cookie consent banner with options to Accept, Reject non-essential, or Manage preferences. Categories we may use:

  • Strictly necessary (always on)
  • Analytics/measurement (e.g., Google Analytics)
  • Advertising (e.g., Reddit pixel for conversion/remarketing)

You can also control cookies from your browser settings. Links to vendor choices (where applicable) will appear in our cookie banner.

Your rights

We honor data rights under GDPR/UK GDPR, CCPA/CPRA (California), and applicable Argentine law.

  • Access, correction, deletion, and portability of your data
  • Limit/withdraw consent and object to certain processing.
  • Opt out of “selling” or “sharing” for cross-context behavioral advertising (we do not sell data, but ad pixels may be considered “sharing” in California—an opt-out link will be provided once ads are enabled).
  • Lodge a complaint with your local data protection authority.

To exercise rights, email Connectpatagonia.com@gmail.com with “Privacy Request” in the subject. We may verify your identity before fulfilling a request.

Data retention

  • Orders & invoices: kept as required by tax/accounting law (usually 5–10 years, depending on jurisdiction).
  • Support inquiries & quotes: typically up to 24 months after last contact.
  • Analytics data: according to tool settings (e.g., Google Analytics default retention such as 14 months, subject to change).
  • Backups/logs: short, rolling periods for security and continuity.

We delete or anonymize data once retention periods end or you request deletion (unless law requires us to keep it longer).

Security

We use reasonable technical and organizational measures, including SSL/TLS encryption, access controls, and vendor due diligence. No method is 100% secure; if we detect a breach that poses a risk to you, we will notify you and relevant authorities as required.

Children

Our services are not directed to minors, and we do not knowingly collect data from children. If you believe a minor has provided data, contact us to delete it.

Third-party links and WhatsApp

Our site may link to external sites or let you message us via WhatsApp. Your use of those services is governed by their own privacy policies.

Changes to this policy

We may update this policy to reflect changes in our services or laws. The “Effective date” shows when it last changed. Significant changes will be communicated on our site.

How to contact us

For questions or privacy requests: Connectpatagonia.com@gmail.com
Postal: Avenida Llao Llao 95, El Chaltén, CP 9301, Santa Cruz, Argentina