Terms and Conditions

Who we are

Connect Patagonia (legal and trading name). Established in the United States. Service address: Avenida Llao Llao 95, Z9301XAF El Chalten, Santa Cruz, Argentina. Website: https://connectpatagonia.com. Contact: Connectpatagonia.com@gmail.com.

Scope of services and products

We offer on-location photography services and experiences, and we sell fine-art prints and wall art (poster, framed poster, canvas, framed canvas, metal/aluminum prints) as well as, where offered, digital image files and licenses.

Pricing, currency, and taxes

Prices are shown in USD by default; we may also display ARS or EUR for convenience. Unless stated otherwise, prices are exclusive of taxes. We do not collect sales tax except where legally required (for example, digital products in certain jurisdictions). If tax applies, it will be added at checkout.

Payments and booking

Accepted payment methods: Stripe, PayPal, Venmo, and Mercado Pago (availability may vary by country and product). For services, a 30% retainer is due at booking to reserve the date; the remaining balance is due upon delivery of proofs or as stated on your invoice. Retainers are applied to the final price and are refundable only according to the
cancellation policy below.

Cancellations, rescheduling, and weather

Client-initiated cancellations for services:

14 days or more before the scheduled date: 100% refund of amounts paid, minus any non-recoverable third-party fees.
7–13 days before: 50% refund of amounts paid.
Less than 7 days before: no refund.

Rescheduling is only offered when bad weather occurs on the scheduled date and a safer, reasonable weather window is available during your stay. If bad weather occurs and no foreseeable good day remains during your stay, no rescheduling will be possible and the cancellation terms above apply.

What’s included for photography services

Unless your invoice states otherwise, a typical package includes at least 20 fully edited, high-resolution JPEG images delivered via private online gallery within 30 days of the shoot. Gallery access is typically available for at least 90 days. RAW files are not included. Additional edits, rush delivery, prints, framing, and third-party services are billed separately unless stated in writing.

Client responsibilities for services

Park entrance fees, permits, transport, and other third-party costs are the client’s responsibility unless expressly included in writing. Please arrive on time, with appropriate clothing and equipment for mountain weather. We may suggest locations and timing, but the final choice to hike or travel is yours.

Important safety notice and assumption of risk

The nature of the service provided by Connect Patagonia depends on the service identified in your booking confirmation.

For photography-only services, Connect Patagonia provides professional photography and related logistical coordination. Unless a guided service is expressly included in your booking, the photographer is not acting as a mountain guide and does not provide professional guiding, route-finding, rescue services, or safety supervision.

When a guided hike or trekking service is included in your booking, the on-trail guiding service is performed by an appropriately qualified local guide. Connect Patagonia may organize, market, schedule, or coordinate the service, while the assigned guide is responsible for route decisions, group management, and on-trail safety decisions within the scope of the booked activity.

Outdoor activities in Patagonia involve inherent and potentially serious risks, including rapidly changing weather, strong winds, cold temperatures, uneven or unstable terrain, river crossings, falling rocks, ice, snow, wildlife, altitude, physical exertion, delayed access to medical assistance, and the remote nature of many locations. These risks cannot be completely eliminated, even when reasonable precautions are taken or a qualified guide is present.

By participating, you confirm that you have provided accurate information about your health, physical condition, experience, and any relevant medical limitations. You agree to bring the required clothing and equipment, Medications and follow reasonable safety instructions, remain within your abilities, and notify the photographer, guide, or service provider immediately if you feel unable to continue safely.

Connect Patagonia and the assigned service providers will exercise reasonable care in delivering the booked services. Nothing in these Terms excludes, restricts, or limits any responsibility, remedy, or consumer right that cannot lawfully be excluded or limited under applicable law. Any responsibility for loss, injury, damage, delay, cancellation, or failure to provide a service will be determined according to the nature of the booked service, the circumstances of the event, and applicable law.

Prints, framing, and shipping

All print products are made-to-order and produced by professional fulfillment partners such as Gelato, Printify, and Printful. Available finishes, sizes, and materials are shown on each product page. Shipping destinations and carriers may vary by product and will be shown at checkout; we may decline orders where fulfillment is unavailable. Typical production and delivery times for wall art are around two weeks, but timelines are estimates only and can vary by destination, customs, and season. Customs duties, taxes, or import fees are the customer’s responsibility.

Returns, damage, and color variance

Because prints are made-to-order, all sales are final and we do not accept returns or exchanges for buyer’s remorse, size errors, or preference changes. If an item arrives damaged or defective, contact us within 7 days of delivery with clear photos of the packaging and product; at our discretion we will arrange a replacement. Minor color and trim variations may occur due to monitor differences, lab tolerances, materials, and cropping required by aspect ratios; these are normal and not defects.

Digital downloads and licensing

Where digital files are offered, downloads are non-refundable once the file has been delivered or accessed. Unless a different license is stated in writing, digital files are licensed to the purchaser for personal, non-commercial use only: personal prints, personal devices, and personal social media with credit to Connect Patagonia when feasible. No resale, sub-licensing, redistribution, or commercial use without prior written permission.

Copyright and portfolio use

All images remain the intellectual property and copyright of Connect Patagonia unless otherwise agreed in writing. Purchased prints are for personal display only and may not be scanned, copied, or reproduced. We may use images from your session in our portfolio, website, and social media, unless you notify us in writing before the shoot that you wish to opt out (reasonable accommodations will be made).

Availability and force majeur

Scheduling and deliverables may be affected by weather, road or border closures, illness, equipment failures, or events beyond our reasonable control. If we are unable to perform the service as agreed, we will offer a refund of amounts paid for undelivered services or a credit, at our discretion; this will be your sole remedy.

Fraud prevention and compliance

Orders suspected of fraud, abuse, or unlawful activity may be refused or canceled. We comply with applicable laws and park regulations. You agree to follow local regulations and ranger instructions at all times.

Disputes and governing law

These Terms and any dispute or claim arising out of them are governed by the laws of the Argentine Republic, without regard to conflicts of law principles. You agree to submit to the exclusive jurisdiction of the competent courts of the Province of Santa Cruz, Argentina. Before filing a claim, please email us at Connectpatagonia.com@gmail.com so we can try in good faith to resolve the issue

Privacy

Our handling of personal data is described in our Privacy Policy available on our website. By using our site and services, you consent to that policy.

Changes to these Terms

We may update these Terms from time to time. The Effective date above shows the last revision. Continued use of our site or services after changes are posted means you accept the revised Terms.

Contact

Questions about these Terms or your order: Connectpatagonia.com@gmail.com. Postal: Avenida Llao Llao 95, Z9301XAF El Chalten, Santa Cruz, Argentina.